Is the pin of your MTN recharge card over scratched? Do you want to know how you can load your MTN card using its serial number? If yes, then continue reading this post as I am going to explain everything about that step by step.
MTN Nigeria as the best and oldest network provider in the country, it always looks different ways of how it can make the customers of it to be happy with its services.
Recently, MTN Nigeria has launched a method which a card can be loaded with serial number. For more information, please read this article completely.
Meanwhile, the customer care representative of MTN are available anytime to answer any question you may have to ask them or help you with anything you may want to be helped with.
Read this also: 36 different data bundles of MTN network and how to subscribe with code (more information? Please read!!).
If you have mistakenly over scratched your recharge card or some pins of your recharge card can’t be seen clearly for you to load, don’t worry a lot about that because you are not alone.
How to load MTN recharge card using its serial number
Are you having problem with your MTN recharge card? Or do you want to load your MTN recharge card using its serial number as its pin can’t be seen clearly due to the over scracthing?
The dedicated Customer Care representatives of MTN Nigeria are always available on a 24-hour basis to attend to all your inquiries, complaints, and basic service needs you may want.
Every customer of MTN network prompted to load their recharge using serial number yet, however, to load your card using serial number, the only thing which you can do is simply to contact MTN customer care and let them know that.
Now, the step by step methods of how to contact MTN customer care to help you load any over scratched MTN card very fast are:
The simplest and fastest method that every subscriber of MTN network should use if loading their card with serial number is needed is by calling the official phone numbers of MTN customer care.
What are the official phone numbers of MTN? Simply call any of the numbers below to contact MTN customer care very fast:
- 180 ➮ via an MTN line only
- 08031000180 ➮ other networks
- +2348031000180 ➮ from outside the country, Nigeria
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Another best method to contact MTN customer care to load your recharge card for you directly to your SIM card is by sending them an email to their official email address.
To do that, simply state the reason why you want them to load it for you directly with serial number, for example, you are unable to know some numbers of your recharge card pin as a result of over scratch you mistakenly made.
In summary, you can just send the following to them via their email address but remember to replace some places in the one below with your personal detail or information.
Here, the example of message which you can send directly via email address of MTN customer care to load your recharge card using its serial number to your line automatically is:
”Good day Sir/Ma. My name is John and recently I mistakenly over scratched the recharge card which I bought to load in order to subscribe for data bundle. While I have over scratched it, five different numbers got erased from the pin. Now, please I want you to help me load it using the information I have provided below:’
- Mobile number: 081XXXXX445
- Recharge card Pin: 609XXXXXXXXXXXX521893
- Recharge card serial number: 546821093647290515
- Amount of recharge card: for example, N500
After entering all the information above into your message, simply send to the official email address of MTN customer care representative on: firstname.lastname@example.org.
3. MTN Stores
In the event that your recharge card can’t be loaded directly to your SIM card by using its serial number while you have tried the first and second method, we assure you that method will help you completely.
Did you over scratch your recharge card? Or you you can’t clearly see some numbers of your recharge card pin? If yes, then for you to be able to load it, you can simply visit any MTN Service Centre closest to you for assistance.
When going to visit as advised above, please remember to go along with your recharge card and your MTN SIM card which you may want to load your recharge card to.
MTN network is always very serious in making all its customers to obtain a reliable network services, hence, it has built different medium through which people can use to communicate with it easily.
If you want to contact MTN customer care representative to help you load your recharge card directly to your line by using only the serial number of your recharge card, you can simply chat with them on Facebook and get your issue resolved immediately.
To contact MTN customer care representative on Facebook, click here to visit their official Facebook page. But remember that to make your request get faster attention, then within your message, include:
- Your full name
- The state which you are chatting from
- Include your telephone number which you want to load your card to
- In your message, include the full serial number of your recharge card
- If possible, include your recharge card pin
- Amount that your recharge is, for example, N1, 000.
Anytime you are contacting MTN network to assist you with recharge card related issue, it is not recommended to disclose to them the full pin of your recharge card, hence, you should write your recharge card pin in this format: 213xxxxxxxxxxxxxx956721.
Just the way you send a massage to MTN customer care on Facebook to help you load your recharge card which you mistakenly over scratched its serial number, you can also do the same on Instagram.
Instagram is one of the best social media platforms which many online and online businesses including MTN use to promote or sell goods and services to their customers.
Meanwhile, MTN replies very fast on Instagram. Now, for you to contact MTN customer care representative on Intstagram, please click here to continue.
You don’t know how to start a discussion with them on Instagram? Simply use the strategy below.
First fill or change the figures and information in the bulleted point below:
- Your full name
- State and local government where you presently live
- The phone which you want them to load to load your recharge card to
- Amount of your recharge (for security purpose)
- Full serial number of your recharge card and
- The rest numbers of your recharge card pin which were not erased.
You can load your over scratched MTN recharge card on WhatsApp by the help of MTN customer care.
To contact MTN customer care representative to help you with any recharge card related problem, for example, to load your card to your line directly by using your serial number, just follow the step by step guides below:
- First, save this telephone 09033000001 in your contact list as MTN
- Open your WhatsApp app on your device and click refresh
- After your refreshing, that means every new phone you have just saved has refreshed to your whatsApp contact list
- Finally, send a message to MTN
- Please remember to follow how to send a message to MTN customer care representative as discussed above earlier
7. Live Chat
Another important way to use to contact MTN customer care for assisting you load your card directly to your SIM card with its serial number when you have mistakenly over scratched is via their live Chat channel.
Live chat channel is available when you visit their website. Happily, for your comfort, we have provided a link to chat with customer care agent online. Simply click HERE to continue.
If all the methods above failed to help you load your MTN card by using serial number, another best method you can now apply is by visiting MTN address if you reside in Lagos or simply visit any of their closest branch office and lodge a complaint.
MTN address in Lagos state is MTN Plaza, Awolowo Road, Ikoyi 101233, Lagos, Nigeria.
Don’t forget to read list of all approved Microfinance banks in Nigeria and their locations
9. MTN Zigi
Zigi is MTN’s all-new digital personal assistant that can answer your questions, assist you with products, services, and activations.
Zigi can chat in English Language and she is available to chat with both existing MTN customers and non-MTN customers as a guest.
You also don’t need to register to chat with Zigi, however, for purchases, you would be required to register, and an OTP would be generated for authentication purposes.
Zigi can help you with the following services:
- Check balance
- Buy airtime
- Buy bundles
- Borrow Xtratime/XtraByte
- Make payment for products and services directly from the bank using debit cards
- Check NIN status & NIN registration and lots more.
Importantly, MTN Zigi will not requires airtime to chat with you, you only need to be connected to the Internet.
MTN Zigi is available 24/7 on the following channels:
If you know that this article has helped you know how you can load your MTN recharge card using its serial number, please share it with your friends and don’t forget to subscribe to our newsletter for more important related updates from us.
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