How to unblock your Bet9ja account very fast (the recommended steps)

Bet9ja being the number one, best and trusted betting companies in Nigeria, it doesn’t tolerate inappropriate practices such as finding two or more users on one account at a time. The worst part is that once you break their policy, they would immediately block your account. Now, in this article, I am going to show with you how to unblock your Bet9ja account step by step.

If your Bet9ja account has been blocked for no prior reason, there are many steps that you can follow to get it unblocked like I have explained below in this article. Note that in any step we are going to explain, Bet9ja will collect your personal information before they can be able to unblock your account.

In fact, if you are having any query regarding your account, it is your sole responsibility to notify Bet9Ja as soon as possible and provide all relevant documents or information as they may require.

Read this also: how to edit your Glo data transferring pin in order to be able to send data to any Glo sim card.

Without limiting any rights of Bet9ja hereunder or in law, if Bet9ja reasonably believes, at its sole discretion, that you have breached their terms of use, including any of sports or game rules and terms and conditions applicable to any specific functionality, bonus or promotion, or actual or suspected prohibited behaviour leading to collusion or fraud or activity aimed at defrauding Bet9Ja, or there has been unusual activity on the Account, or for any legal reasons, then Bet9ja may:

  • suspend your Account for up to 90 days; and/or
  • restrict you from withdrawing funds from your Account and/or making deposits and/or placing the bets; and/or
  • prevent you from accessing your Account; and/or
  • terminate your Account

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How to unblock your Bet9ja account very fast

Bet9ja customer care may require you to provide any additional information that is necessary to conduct an investigation and/or verify your compliance with the use an an identification documentation, for example, National Identification Number (NIN) and/or documentation from your payment provider.

Meanwhile, you can request the unblocking of your account whenever you wish by sending a request to the Bet9ja Customer Service in writing via email to or visiting your account.

They may notify you about an account suspension through the email address you registered your Bet9ja account with or via online pop-up notice when logging into your account, provided such notification will at no time be a pre-condition for any suspension or termination of the account, as the case may be.

Read this also: best five methods to contact Bet9ja customer care.

Bet9ja will address the issue that has given rise to your account suspension as soon as may be reasonably practicable, including requesting verification information from you, and the account and/or any specific suspended functionality will be either re-activated or terminated.

If any potentially suspicious activity is performed under your Account, you may be requested to provide them with additional documentation confirming your identity or source of funds or address.

Such evidence may be requested due to, but not limited to the same, the size, volume or pattern of bets placed with us across any or all of our betting channels.

Bet9Ja may suspend or close your account immediately as a result of the activity that cannot be verified by a supporting evidence.

If Bet9Ja terminates the Account pursuant to the foregoing or due to your breach of any of the Terms of Use, and you have placed any bets on the events that have not yet taken place as of the time of the termination of the Account, Bet9Ja reserves the right to void such bets and return the original stakes to your Account balance; this includes the multiple bets which will be recalculated and settled accordingly. 

In the event of termination of the account for the reasons of fraud or associated fraudulent type of behaviour, any residual credit balance, including the winnings may be forfeited and the open bets void.

On termination of the Account, your rights to use the services shall immediately terminate. It is your sole responsibility to uninstall or remove any software used in relation to the use of the Website and/or the Services, as you may deem appropriate.

Bet9Ja shall not be liable to you for any termination of the Account for whichever reason. Your sole remedy in the event of blocking of the Account by them shall be the payment of any undisputed account balance you may then have in the Account subject to their terms of use or privacy policy and applicable law, and Bet9Ja shall have no further liability whatsoever.

They can report any of your account details to sporting bodies, associations, authorities, police or any other investigatory and/or state authorities, or any other third party as prescribed or permitted by law or any applicable rules if you are not relented while you have provided a mismatched document(s).

 Additionally, you may be indemnified and will be liable to pay Bet9ja, on demand, all costs, charges or losses sustained or incurred by them (including any direct, indirect or consequential losses, loss of profit and loss of reputation) arising directly or indirectly from your fraud, dishonesty or criminal actions.

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Step by step guides to how you can unblock your Bet9ja account

how to unblock Bet9ja account

The following guides and steps should be observed carefully while you want to unblock your Bet9ja account. Step by step guides to unblocking your Bet9ja account or profile are shown and explained below:

  1. Make sure to be able to check the inbox of an email address you used to create your Bet9ja account
  2. Log in to your email address and send a mail to customer care service of Bet9ja on
  3. Enter a unique short mail subject (i.e, the reason why you are mailing them), for example, as shown in the image above, ”Please unblock my Bet9ja account for me
  4. Now enter the body of your email (briefly introduce what exactly you do need help with) using a strict tone like you are writing a formal letter
  5. Customer care services of Bet9ja do like to attend to a mail that has a supported or proven documents, thus remember to upload two or more documents
  6. Scan either your national id card, voter’s card, driving license in a clear and good background and upload it via your mail for verification purposes
  7. You can also let them know your username and your last betting experience, for example, the last betting you did was when and how? Please note that this is not compulsory but it helps in security maintenance
  8. After writing and uploading all the necessary things, click on the send button to transfer your mail to Bet9ja customer care staff for unblocking your account
  9. Wait for some hours (24 hours maximum) to expect a reply from them whether your request is successful or not.

You can also contact Bet9ja customer care representative on any of the phone number below (01-8889309 or 0-15158888 or 01-4405145 or 08099990939). Please note that Bet9ja operating hour is 8:00 AM to 9:00 PM daily.

Or go to their physical head office which is located in Lagos state at Bet9ja, Tomi’s House, 9 Funsho Williams Avenue, By Fire Service Station, Ojuelegba Bus stop, Lagos.


This article has ended, now if you know that it has helped know how to unblock your Bet9ja account, then please subscribe to our newsletter and remember to share it with your friends.

You can also let me know any question you may have to ask through the comment section as I am ready to answer to you shortly.

Read this also: how to open UBA bank account online with smartphone or laptop step by step.

About the author

His websites | His posts

I am Abdulrazaq, a student and a type of person who love guiding people with any important thing I know. I established this blog in order to show people what is what and prevent them from making avoidable mistakes.

36 thoughts on “How to unblock your Bet9ja account very fast (the recommended steps)”

  1. Pls my son mistaking credited my bet account from my bank account without my knowledge that move me to call bet9ia customer care inwhich the account was blocked
    Pls how can I unblock it.

  2. Good morning sir,please my account was blocked due to wrong password attempt by my can i unblock it please.will it affect this week games i played since last month?. Thank you sir

    1. Simply log in your account and click on Unblock my account tab which nears at the right hand side corner of your dashboard.

      Or you may find the ways to contact bet9ja customer care as discussed in this website by searching for “bet9ja customer care” via our search section.

      Thank you, please let me know any question you may have to ask by replying to this comment.

  3. Waw, that is very unfavorable. As regard to the rejecting your uploaded identity document by Bet9ja customer care, please re-scan it in such a way that all four corners of your national id card must be viewed and cleared.

    Alternatively, you can also upload either of the following documents to them via for verification:

    1. Voters card
    2. Drivers license
    3. Nepa bill

    If you are having any question to ask, please let me know.

  4. I have used the contact us method and have sent my national identification number slip to them which bears the NIMC number yet, they haven’t enabled my account claiming that the (NINS) seems fake. I expected that as the means of identification gets to them, they will cross check it with NIMC and get the authentication instead of assuming. That’s too bad.

    1. Waw, that is very unfavorable. As regard to the rejecting your uploaded identity document by Bet9ja customer care, please re-scan it in such a way that all four corners of your national id card must be viewed and cleared.

      Alternatively, you can also upload either of the following documents to them via for verification:

      1. Voters card
      2. Drivers license
      3. Nepa bill

      If you are having any question to ask, please let me know.

  5. Ezechukwu Emmanuel

    Please I want my account to be on block I have tried your dream means and entered the username and password keep telling me arrow

  6. Olajimoh123 that is my bet account

    Please 🙏🙏 and make mistake with my bet9ja account please 🙏 me unlock it please or you people sent my money back to my account I have 3000 dare please and please and please.

    1. Hello pls help me unblock my bet9ja account…I won 200,000 and I didn’t know that I was suppose to transfer it to my personal account…I went and transfer it to my husband account and they block me….how can I unblock it and get my money I hope that money won’t disappear since my account has been block. And how long does it take pls help me.

    2. Please find the search section on this website and search for ”how to contact Bet9ja” for more information on how to talk to their customer care directly and get your account unblocked.

      Thank you for your understanding and following what you are being directed to do.

      If you may need further assistance, don’t forget to let us know.

  7. Chukwuemeka Emenlike

    I have try to unlock my bet9ja account but it could not work

    What should I do to unlock my bet9ja account please help me

    1. Do you have any Nigerian government issued identity document like National ID card or driving license or voters card to use to unblock your Bet9ja account? If you do have, then let me know.

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