How to contact Jumia customer care

Want to know how to contact Jumia customer care in Nigeria via different channels or ways? Please continue reading and find all important details of Jumia Nigeria including their phone number and email address.

In addition with knowing how to contact Jumia customer care service very fast, this post will also show you a brief overview of Jumia.

In the first place, Jumia is a leading digital marketplace presently operating in 14 different African countries. Through its country-specific websites, Jumia sells a wide range of products.

Some of the products which can be bought and sold on the website of Jumia are:

  • smartphones
  • Tablets
  • Laptops
  • Printers
  • Scanners
  • Televisions
  • Cameras
  • Home theatre systems
  • Hardware
  • Tools
  • Furniture
  • Home appliances
  • Gardening equipment
  • Clothing
  • Shoes
  • Fashion accessories
  • Personal care items
  • Gaming products, and among others.

By visiting the website of Jumia, you can also sell or order grocery, snacks and beverages.

Read this also: how to open Jumia account and make your first order very fast.

Now, how you can contact Jumia customer care via different channels, for example, on WhastApp, through their telephone number or by locating their nearest office?

Please read carefully as we have discussed everything below step by step!

How to contact Jumia customer care using different ways

How to contact Jumia customer care using different channels step by step

Are you not happy with your purchase with Jumia? If yes, then you can return the product in its original condition within 7 days for exchange or refund.

If you want to contact Jumia via WhastApp, calling their telephone number or locating their office is what you want, then let’s start discussing that!

Please note that the Head Office of Jumia Nigeria is located at
Ecart Internet Services Nigeria Ltd, No 11 Commercial Avenue, Sabo, Yaba, Lagos state.

You can also contact Jumia via their phone on 01 888 1100 or 0700 600 0000. Or just simply send an email message to their email address via [email protected].

To contact Jumia via a live chat channel, simply visit their website and click the LIVE CHAT button located on the top of the page.

Jumia Nigeria service hours are:

  • Monday – Friday: 8am – 8pm
  • Saturday & Public Holidays: 8am – 8pm

Please for your safety, anytime you are contacting Jumia customer care, never share your credit card details with anyone.

If sharing your card details is required, just simply disclose the first 6 digits and the last 4 digits of your card number.

Your card’s expiration date and CVV number are also important, hence, never share them with any person either online or offline who claim to be a customer care agent of Jumia.

See also: Yahoo Boys (how to become one of them step-by-step)

The Jumia customer care service unit runs a 24/7 service where help can be gotten via 07006000000, [email protected] and @JumiaHelpNg.

Very importantly, orders can also be tracked via The supply chain/dispatch unit on the other hand delivers to every nook and corner of the country and offer a cash on delivery payment service in all major cities in the country.

List of all Jumia offices in Lagos state

List of all Jumia offices in Lagos state for contacting customer care

Below are the list of all Jumia offices in Lagos state and their respective address, phone number, email address, etc where you can visit and discuss with the customer care face to face.

  1. Abule Egba Pick-Up Station
    1. City: Abule Egba
      Address: 8 Abiodun Aina, Street, Abule Tailor B/stop, Abule Egba
      Landmark: Abule Tailor
      Working Hours: Monday-Friday: 8am-6pm, Saturday: 9am-6pm
      Phone: 09063057476, 09037775481
  2. 3PL-Epe station
    1. City: Epe
      Address: 4 Otunba Sulaimon Abimbola Street Behind Otairo Hotel Shafau Close Oloja Estate
      Landmark: T-Junction
      Working Hours: Monday-Friday: 8am-6pm, Saturday: 9am-6pm
      Phone: 08038792022
  3. NG-3PL Victoria-Island Station
    1. City: Victoria Island
      Address: 6, Bendel Close (Old Addax Office) off Bishop Aboyade Cole, Victoria Island Lagos.
      Landmark: Throne of Grace Interior Design and Fittings
      Working Hours: Monday-Sat: 9 am-6 pm
      Phone: 08184122304, 08182421226
  4. Admiralty Road Pick-Up Station
    1. City: Lekki Phase 1
      Address: 13B, Yinka Bello Street, Behind Diamond Bank, Admiralty Way, Lekki Phase 1, Lekki, Lagos
      Landmark: Behind Tantalizers
      Working Hours: Monday-Friday: 8am-6pm, Saturday: 10am-4pm
      Phone: 09063056724
  5. NG – 3PL Command Station/fleet
    1. City: Lagos
      Address:1 Felix Onabanjo Street, Off Lawal Unity Street, Off Meiran Road Lagos.
      Landmark: Ile Iwe Bus Stop, Meiran Model College
      Working Hours: Monday – Friday 8 AM – 6 PM, Saturday 9 AM – 6 PM
      Phone: 0813 938 0818, 0705 718 4417
  6. Agboju Pick-Up Station
    1. City: Agboju
      Address:2nd Avenue, 204 Road, House 12 Festac Town.
      Landmark: Area E, Police Command
      Working Hours: Monday-Friday, 9am-5pm; Saturday, 10am-4pm
      Phone: 08032650776
  7. Agege Pick-Up Station
    1. City: Agege
      Address: 10, Agege Motor Road, Mangoro, Lagos
      Landmark: Total Filling Station
      Working Hours: Monday-Saturday, 9 am-5 pm
      Phone: 09063057478, 09037776616
  8. AGRIC Pick-Up Station
    1. City:Ikorodu
      Address: 19A Helena Balogun Street, Oke Oriya Estate, Cele Bus Stop, Ikorodu.
      Landmark: Cele Bus Stop
      Working Hours: Monday-Friday, 8 am-6 pm; Saturday, 9 am-3 pm
      Phone: 08167762817, 08034987608
  9. NG-3PL Alagbado Station/fleet
    City: Lagos
    Address: 4 Alhaja Taibat Kosoko Avenue Alagbado
    Landmark: Joke Ayo International School Adebayo Raji Street off AIT Road
    Working Hours: Monday – Friday 8 AM – 6 PM, Saturday 9 AM – 6 PM
    Phone: 08024206027/09025327749
  10. Airport Road Station
    City: Lagos
    Address: 29 Airport Road (Golden Gate House)
    Landmark: Near First Bank Plc by 7/8 bus stop
    Working Hours: Monday-Friday: 8 am-5 pm;
    Phone: 08185792504
  11. Ajah Pick-Up Station
    City: Ajah (Lekki)
    Address: 3b Powerline Road off Afolabi street, Marshy Hill Estate by Akins Bus/stop, Addo-Badore Road
    Landmark: Akins Bus Stop by Genesis School off Ado Road
    Working Hours: Monday-Friday: 8am-7pm, Saturday: 8am-6pm
    Phone: 08065371537
  12. Ajao-Ikeja Pick-Up Station
    City: Ikeja
    Address: 8 Ajao Rd Off Adeniyi Jones, Ikeja
    Landmark: Opposite Time Square Event Centre
    Working Hours: Monday-Friday: 8am-5pm, Saturday: 8am-5pm
    Phone: 09090008347 09090008397
  13. City: Apapa
    Address: No 49, Kofo Abayomi Avenue
    Landmark: Beside First Bank and Opposite Tantalise & Maersk Shipping line, Apapa
    Working Hours: Monday-Saturday: 9 am-6 pm
    Phone: 08160327234
  14. Badagry Station
    City: Badagry
    Address: 2, Joseph Dosu Road, Opposite First Bank
    Landmark: Opposite First Bank
    Working Hours:8am – 5pm (Monday to Friday), Saturday: 10am-4pm
    Phone: 08037162736
  15. Computer Village Pick-Up Station
    City: Ikeja
    Address: 5, Pepple Street, Computer Village, Ikeja
    Landmark: Opposite Zenith Bank, Computer Village
    Working Hours: Monday-Friday: 8am-6pm, Saturday: 9am-6pm
    Phone: 09063056732, 09037775537
  16. Festac Pick-Up Station
    1. City: Festac
      Address:1st Avenue Opposite, L Close, Festac TownLandmark: Beside Catholic Church of Visitation
      Working Hours: Monday-Friday: 8am-6pm, Saturday: 9am-6pm
      Phone: 07036491849
  17. Igando Pick-Up Station
    City: Igando
    Address: Isheri Road, Igando
    Landmark: Adjacent to Oando filling station. Igando
    Working Hours: Monday-Friday, 9am-5pm; Saturday, 10am-4pm
    Phone: 08033837216
  18. Ikeja Pick-Up Station
    City: Ikeja
    Address: No 1 Regina Omolara Street, off Agbaoku Street, Opebi
    Landmark: Tasty Fried Chicken
    Working Hours: Monday-Friday: 8am-6pm, Saturday: 10am-4pm
    Phone: 09063056728
  19. Ikorodu Pick-Up Station
    City: Ikorodu
    Address: 58, Owode Ibeshe road, Aganga bus stop, Ikorodu
    Landmark: Aganga Bus-Stop beside Holy Trinity Hospital
    Working Hours: Monday-Friday: 9am-5pm, Saturday: 9am-5pm
    Phone: 09063056726, 08172121976
  20. Ikoyi – MTN Pick-Up Station
    City: Ikoyi
    Address: MTN Golden Plaza Building, Awolowo Road, Ikoyi
    Landmark: Falomo Roundabout
    Working Hours: Monday-Friday, 9 am-6 pm
    Phone: 09063056723, 09037809095
    Important! Valid for MTN staff using their MTN email only.
  21. Ilupeju Pick-Up Station
    City: Ilupeju
    Address: 14, Olowogbowo Street, Off Obokun Street, Off Coker Road
    Landmark: AMVILLE SCHOOL
    Working Hours: Monday – Friday: 8am-5pm, Saturday: 10am-3pm
    Phone: 07088867961
  22. NG – 3PL Ilupeju Fleet
    City: Ilupeju
    Address: 10, Olowogbowo Street, Off Obokun Street, Off Coker Road Ilupeju
    Landmark: AMVILLE SCHOOL
    Working Hours: Friday 8 AM – 5 PM, Saturday 10 AM – 3 PM
    Phone: 0802 383 3440
  23. Isolo Pick-Up Station
    City: Isolo
    Address: 3, Olufemi, Peters Street, Off Okeho Street, Ire Akari Estate, Isolo
    Landmark: St Mary Catholic Church
    Working Hours: Monday-Friday: 8am-6pm, Saturday: 9am-5pm
    Phone: 09063056727, 09037775614
  24. Iyana Ipaja Pick-Up Station
    City: Iyana Ipaja
    Address: Plot 157, 3rd Avenue A Close, Gowon Estate
    Landmark: RCCG Cathedral, Gowon Estate
    Working Hours: Monday-Friday, 8.30am-6pm; Saturday, 9.30am-5pm
  25. Lekki Pick-Up Station
    City: Lekki Phase 1
    Address: 69B Admiralty Way (SWIFT 4G Building), by Bukka Hut Restaurant. Lekki Phase 1
    Landmark: Greenville Plaza/NY Supermarket
    Working Hours: Monday-Friday: 9am-6pm, Saturday: 11am-4pm
    Phone: 09063056724, 08172122822
  26. NG-3PL-ABC Ikeja-Station
    City: Ikeja
    Address: No 32, Talabi Street, BOET Estate, ABC Bus-Stop, Off Adeniyi Jones, Ikeja, Lagos
    Landmark: BOET Estate
    Working Hours:(Mon – Fri) – 8am – 5pm, Saturday: 9am-4pm
    Phone: 08169122722
  27. NG-Yaba Experience-Station
    City: Yaba
    Address:11B,Commercial Avenue,Sabo,Yaba.Lagos
    Landmark: Beside Ozone Cinema
    Working Hours:8am – 6pm (Monday to Friday), Saturday: 9am-5pm
    Phone: 09062753785
  28. Ogudu Pick-Up Station
    City: Ogudu
    Address: 50A Adekunle Bisi Street, Ogudu GRA Ojota
    Landmark: Pako Bust stop
    Working Hours:Monday-Friday: 8am-6pm, Saturday: 10am-4pm
    Phone: 08131122862
  29. Ogunsanya Pick-Up Station
    City: Surulere
    Address: No 12 Adeniran Ogunsanya, off Shitta bus stop Surulere, Lagos
    Landmark: Shitta Bus-stop
    Working Hours: Monday-Saturday: 8 am-2 pm
    Phone: 09083599355, 08099445073
  30. Ojodu Berger Pick-Up Station
    City: Ojodu Berger
    Address: 15, Obafolabi Street Ojodu bus stop, Near Zenith Bank Ojodu Berger
    Landmark: Rapid Pie Supermarket, Ojodu Berger
    Working Hours: Monday – Saturday: 8 am-2 pm
    Phone: 08120665968
  31. Sangotedo Pick-Up Station
    City: Sangotedo
    Address: Address: 10, Agboola Gomez Street off Lekki – Epe Expressway, Eti-Osa
    Landmark: Majek Bus-stop, Lekki Medical Center
    Working Hours: Monday-Friday, 8 am-6 pm; Saturday, 9 am-3 pm
    Phone: 07036055569, 08122083156
  32. Surulere Pick-Up Station
    City: Surulere
    Address: No 53, Olukole street off Alhaji Masha, Surulere
    Working Hours: Monday-Friday: 8am-6pm, Saturday: 9am-6pm
    Phone: 09063056722, 07032432991
  33. Yaba Pick-Up Station
    City: Yaba
    Address: No, 9 Olumo Street, Onike, Yaba
    Landmark: Onike Roundabout
    Working Hours: Monday-Friday: 8am-6pm, Saturday: 9am-6pm
    Phone: 09063056719, 09037775630

How to contact Jumia customer care using different channels? First, you can call them on the telephone number: 07006000000 or 01 888 1100, send a mail to them via: [email protected] or locate them at any of their 33 offices as shown above. 

How to shop on Jumia website and app

Shoppers on Jumia can conveniently filter products by brand, price, color, rating and features. And the product pages show the seller details, specifications and reviews.

All these features and much more can also be enjoyed using Jumia mobile app on iOS and Android device, hence, purchases for products can be made using debit/credit card and Internet banking.

For more important guides on how to create your first Jumia account and make an order in under ten minutes, please click here.

When shopping on Jumia, details of shipping are revealed during checkout. Standard shipping can take up to 2-5 business days.

For faster deliveries, simply choose Jumia Express. If shipped from overseas, then your order can take 9-15 days.

The fees and timeframe are published on the Shipping section. Not happy with your purchase? You can return the product in its original condition within 7 days for exchange or refund.

You can schedule a pickup or drop off item at any of the Jumia pickup stations located in every state in Nigeria.


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Read this also: top 12 fastest growing social media platforms in 2021.

Abdulrazaq Yahaya

Hi. Welcome to Fastknowers. On this blog, I share articles on how to develop your personal and career life. If you did like this article, please share it with others.

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